Terms of Use

Effective as of August 20, 2018

Please note that your use of and access to our services (defined below) are subject to the following terms; If you do not agree to all of the following, you may not use or access the services in any manner.

Please read on to learn the rules and restrictions that govern your use of our website(s), products, services and applications (the “Services”). If you have any questions, comments, or concerns regarding these terms or the Services, please contact us at support@astro.ai.

These Terms of Use (the “Terms”) are a binding contract between you and Astro Technology, Inc. (“Astro,” “we” and “us”). You must agree to and accept all of the Terms, or you don’t have the right to use the Services. Your using the Services in any way means that you agree to all of these Terms, and these Terms will remain in effect while you use the Services. These Terms include the provisions in this document, as well as those in the Privacy Policy.

Will these Terms ever change?

We are constantly trying to improve our Services, so these Terms might need to change along with the Services. We reserve the right to change the Terms at any time, but if we do we will update the terms and update the date in order to make it clear that a new version has been created, and we will bring the update to your attention by placing a notice on the https://www.astro.ai/ website, by sending you an email, and/or by some other means.

If you don’t agree with the new Terms, you are free to reject them; unfortunately, that means you will no longer be able to use the Services. If you use the Services in any way after a change to the Terms is effective, that means you agree to all of the changes.

What about my privacy?

Astro takes the privacy of its users very seriously. Here is the most recent version of our Privacy Policy. The Children’s Online Privacy Protection Act (“COPPA”) requires that online service providers obtain parental consent before they knowingly collect personally identifiable information online from children who are under 13. We do not knowingly collect or solicit personally identifiable information from children under 13; if you are a child under 13, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn we have collected personal information from a child under 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal information, please contact us at support@astro.ai.

What are the basics of using Astro?

When you sign in to Astro using your existing email account log-in information, an account (“Astro Account”) is automatically created using that information (i.e. your existing email address and password). You may not create an Astro Account using existing email account information that you do not have the right to use, or another person’s existing email account information with the intent to impersonate that person. You represent and warrant that you are of legal age to form a binding contract (or if not, you’ve received your parent’s or guardian’s permission to use the Services and gotten your parent or guardian to agree to these Terms on your behalf). If you’re agreeing to these Terms on behalf of an organization or entity, you represent and warrant that you are authorized to agree to these Terms on that organization or entity’s behalf and bind them to these Terms (in which case, the references to “you” and “your” in these Terms, except for in this sentence, refer to that organization or entity). You will only use the Services in a manner that complies with all laws that apply to you. If your use of the Services is prohibited by applicable laws, then you aren’t authorized to use the Services. We can’t and won’t be responsible for your using the Services in a way that breaks the law. You’re responsible for any activity associated with your Astro Account.

Your use of the Services is subject to the following additional restrictions: You represent, warrant, and agree that you will not use the Services or interact with the Services in a manner that:

  • (a) Infringes or violates the intellectual property rights or any other rights of anyone else (including Astro);
  • (b) Violates any law or regulation, including, without limitation, any applicable export control laws;
  • (c) Is harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable;
  • (d) Jeopardizes the security of your Astro Account or anyone else’s;
  • (e) Violates the security of any computer network, or cracks any passwords or security encryption codes;
  • (f) Runs Maillist, Listserv, any form of auto-responder or “spam” on the Services, or any processes that run or are activated while you are not logged into the Services, or that otherwise interfere with the proper working of the Services (including by placing an unreasonable load on the Services’ infrastructure);
  • (g) Attempts, in any manner, to obtain the Astro Account information of any other user;
  • (h) “Crawls,” “scrapes,” or “spiders” any page, data, or portion of or relating to the Services or Content (through use of manual or automated means); or
  • (i) Decompiles, reverse engineers, or otherwise attempts to obtain the source code or underlying ideas or information of or relating to the Services.

A violation of any of the foregoing is grounds for termination of your right to use or access the Services.

What do I need to know about Astro for Teams?

We offer a special version of the Services that enables you to coordinate via the Services with members of a team (“Astro for Teams”).  Astro for Teams allows you and your team members to create related accounts and access special features and functionality of the Services, as further described on Astro’s website.   In order to sign up for Astro for Teams, one user must register as the administrator for the team’s account (the “Administrator”) and invite other members of the team (each a “Team Member”) to join the team’s account with the Services (the “Team Account”).  If you register a Team Account with Astro for Teams on behalf of an organization or entity (such as your employer), you represent and warrant that you are authorized to agree to these Terms on that organization or entity’s behalf and bind them to these Terms.

All Team Members must agree to these Terms in order to join the Team Account and use the Services.  [If you already have an existing account with the Services and you are invited to join a Team Account, you must create a new account with the Services for use with such Team Account.]  We reserve the right to terminate or suspend any Team Member’s access to the Services for any reason in our discretion, including a breach of these Terms.  If the Team Account is terminated for any reason, each Team Member’s account associated with that Team Account will also terminate.  However, such termination will not affect any separate individual accounts or other team accounts you may have with the Services.

How do you use and protect my email data?

As part of the Services, our automated systems collect various data related to your use of the Services, including, without limitation, your email content and data regarding your activities in connection with your email account (collectively, “User Data”).  We use User Data to provide, maintain, and improve the Astro Services. Our automated systems analyze User Data to provide you personally relevant product features, such as email insights or email categorization.  Except as described below, no Astro employees, contractors, agents or other personnel (“Personnel”) will access or use your User Data in a manner that would identify you as an individual.

We have strict controls and processes in place which are designed to limit access to and use of your User Data by our Personnel.  We have technical controls and audit policies in place which are designed to ensure that any access to User Data by Personnel is logged.  All of our Personnel who may have or require access to User Data as part of their services to Astro are bound to our policies regarding User Data and we treat the privacy and security of your User Data as serious issues. Our Personnel may need to access your User Data in connection with diagnosing or responding to a problem, system maintenance or upgrades, or other activities in the ordinary course of operating the Services.  In most cases, we will notify you and ask for your permission prior to giving our Personnel permission to access your User Data.  However, we may access and disclose certain User Data if we have a good-faith belief that such access, use, preservation or disclosure of the User Data is reasonably necessary to:

    • meet any applicable law, regulation, legal process or enforceable governmental request;
    • enforce these Terms, including investigation of potential violations;
    • detect, prevent, or otherwise address fraud or security issues; and/or
    • protect against harm to the rights, property or safety of Astro, our users or the public as required or permitted by law.

To protect your User Data, we use industry-standard secure authentication and encryption code and protocols to encrypt User Data in transit and at rest.  We use two-factor authentication for all server access in our production environment and we maintain industry standard system logging and monitoring.

Please note that to the extent we collect personally-identifiable information in connection with your use of the Services, such information is subject to our Privacy Policy (https://www.astro.ai/privacy/).

Copyright and Related Rights

The materials displayed or performed or available on or through the Services, including, but not limited to, text, graphics, data, articles, photos, images, illustrations, User Data, and so forth (all of the foregoing, the “Content”) are protected by copyright and/or other intellectual property laws. You promise to abide by all copyright notices, trademark rules, information, and restrictions contained in any Content you access through the Services, and you won’t use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell or otherwise exploit for any purpose any Content not owned by you, (i) without the prior consent of the owner of that Content or (ii) in a way that violates someone else’s (including Astro’s) rights.

You understand that Astro owns the Services. You won’t modify, publish, transmit, participate in the transfer or sale of, reproduce (except as expressly provided in this Section), creative derivative works based on, or otherwise exploit any of the Services.

Do I have to grant any licenses to Astro or to other users?

The Services may enable you to make certain of your User Data viewable by other users. In order to display such User Data on the Services, and to allow other users to enjoy them (where applicable), you grant us certain rights in such User Data. Please note that all of the following licenses are subject to our Privacy Policy to the extent they relate to User Data that is also your personally-identifiable information.

For all User Data, you hereby grant Astro a license to translate, modify (for technical purposes, for example making sure your content is viewable on an iPhone as well as a computer) and reproduce and otherwise act with respect to such User Data, in each case to enable us to operate the Services, as described in more detail below. This is a license only – your ownership in User Data is not affected.

If you store User Data in your own personal Astro Account, in a manner that is not viewable by any other user except you (“Personal User Data”), you grant Astro the license above, as well as a license to display, perform, and distribute your Personal User Data for the sole purpose of making that Personal User Data accessible to you and providing the Services necessary to do so.

If you share User Data only in a manner that only certain specified users can view (for example, if you email with another user through the Services) (“Limited Audience User Data”), then you grant Astro the licenses above, as well as a license to display, perform, and distribute your Limited Audience User Data for the sole purpose of making that Limited Audience User Data accessible to such other specified users, and providing the Services necessary to do so. Also, you grant such other specified users a license to access that Limited Audience User Data, and to use and exercise all rights in it, as permitted by the functionality of the Services.

If you have an Astro Account, we may disclose that you and your organization are one of our customers to any third-party at our sole discretion; if you would like to opt-out of such disclosure, please contact us at support@astro.ai. If you provide us (in a direct email or otherwise) with any feedback, suggestions, improvements, enhancements, and/or feature requests relating to the Services (“Feedback”), then you grant Astro the licenses above, as well as a license to use and exploit the Feedback for any purpose.

You agree that the licenses you grant are royalty-free, perpetual, sublicensable, irrevocable, and worldwide, provided that when you delete your Astro Account, we will stop displaying your User Data to other users (if applicable) and delete your User Data from our currently-running production systems.  We will delete your User Data from any backups we create in accordance with our standard backup deletion schedule.

Finally, you understand and agree that Astro, in performing the required technical steps to provide the Services to our users (including you), may need to make changes to your User Data to conform and adapt those User Data to the technical requirements of connection networks, devices, services, or media, and the foregoing licenses include the rights to do so.

What if I see something on the Services that infringes my copyright?

You may have heard of the Digital Millennium Copyright Act (the “DMCA”), as it relates to online service providers, like Astro, being asked to remove material that allegedly violates someone’s copyright. We respect others’ intellectual property rights, and we reserve the right to delete or disable Content alleged to be infringing, and to terminate the Astro Accounts of repeat alleged infringers; to review our complete Copyright Dispute Policy and learn how to report potentially infringing content, click here [https://www.astro.ai/dmca-policy/]. To learn more about the DMCA, click here.

Who is responsible for what I see and do on 
the Services?

Any information or Content publicly posted or privately transmitted through the Services is the sole responsibility of the person from whom such Content originated, and you access all such information and Content at your own risk, and we aren’t liable for any errors or omissions in that information or Content or for any damages or loss you might suffer in connection with it. We cannot control and have no duty to take any action regarding how you may interpret and use the Content or what actions you may take as a result of having been exposed to the Content, and you hereby release us from all liability for you having acquired or not acquired Content through the Services. We can’t guarantee the identity of any users with whom you interact in using the Services and are not responsible for which users gain access to the Services. You are responsible for all Content you contribute, in any manner, to the Services, and you represent and warrant you have all rights necessary to do so, in the manner in which you contribute it. You will keep all your registration information accurate and current. You are responsible for all your activity in connection with the Services.

The Services may contain links or connections to third party websites or services that are not owned or controlled by Astro. When you access third party websites or use third party services, you accept that there are risks in doing so, and that Astro is not responsible for such risks. We encourage you to be aware when you leave the Services and to read the terms and conditions and privacy policy of each third-party website or service that you visit or utilize.

Astro has no control over, and assumes no responsibility for, the Content, accuracy, privacy policies, or practices of or opinions expressed in any third party websites or by any third party that you interact with through the Services. In addition, Astro will not and cannot monitor, verify, censor or edit the Content of any third party site or service. By using the Services, you release and hold us harmless from any and all liability arising from your use of any third party website or service.

If there is a dispute between participants on this site, or between users and any third party, you agree that Astro is under no obligation to become involved. In the event that you have a dispute with one or more other users, you release Astro, its officers, employees, agents, and successors from claims, demands, and damages of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes and/or our Services. If you are a California resident, you shall and hereby do waive California Civil Code Section 1542, which says: “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which, if known by him must have materially affected his settlement with the debtor.”

Will Astro ever change the Services?

We’re always trying to improve the Services, so they may change over time. We may suspend or discontinue any part of the Services, or we may introduce new features or impose limits on certain features or restrict access to parts or all of the Services. We’ll try to give you notice when we make a material change to the Services that would adversely affect you, but this isn’t always practical. Similarly, we reserve the right to remove any Content from the Services at any time, for any reason (including, but not limited to, if someone alleges you contributed that Content in violation of these Terms), in our sole discretion, and without notice.

Do the Astro Services cost anything?

Though many of the Astro Services are currently free, we reserve the right to charge for certain or all of our Services in the future. We will notify you before any Services you are then using begin carrying a fee.  You agree to pay all applicable fees, as described on the Astro website in connection with such Services selected by you. Astro reserves the right to change its price list and to institute new charges at any time, upon notice to you, which may be sent by email or posted on the website. Your use of the Services following such notification constitutes your acceptance of any new or increased charges.

Premium Services. If you choose to sign up for certain premium services (the “Premium Services”), such as Astro for Teams, you will be charged an annual or monthly subscription fee, depending on the type of subscription you select.  The subscription fee for the Premium Services (“Subscription Fee”) will be charged to you in advance as further described below.  You may request a refund within [three (3)] days after we charge your Subscription Fee (including any renewal fees). Otherwise, Subscription Fees are non-refundable.  If you fail to pay the applicable Subscription Fees in accordance with these Terms, we may suspend or terminate your access to the applicable Premium Services.

Auto-Renewal for Premium Services. Your enrollment in the Premium Services will be automatically renewed and your Payment Method (defined below) will be charged every twelve (12) months if you choose to pay annually, or every one (1) month if you choose to pay monthly (the “Subscription Term”).  We will send you a notice reminding you of the renewal at least ten (10) days before your then-current Subscription Term expires.  If you wish to cancel auto-renewal of the Premium Services for the following Subscription Term, you must cancel your plan by emailing us at teams-support@astro.ai.  Astro may change the Subscription Fee upon notice to you, but such change will only take effect once your then-current Subscription Term expires.  If you do not wish to pay the new Subscription Fee, your only remedy shall be to cancel your enrollment in the Premium Services for the following Subscription Term, prior to the expiration of your then-current Subscription Term.  You may cancel your Premium Services subscription at any time, but again, no refunds will be granted for Subscription Fees paid.

Billing.  We use a third-party payment processor (the “Payment Processor”) to bill you through a payment account linked to your account on the Services (your “Billing Account”) for use of the Premium Services.  The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor in addition to these Terms.  We are not responsible for error by the Payment Processor.  By choosing to use Premium Services, you agree to pay us, through the Payment Processor, all charges at the prices then in effect for any use of such Premium Services in accordance with the applicable payment terms, and you authorize us, through the Payment Processor, to charge your chosen payment provider (for example, a credit or debit card you provide) (your “Payment Method”).  You agree to make payment using that selected Payment Method.  We reserve the right to correct any errors or mistakes that the Payment Processor makes even if it has already requested or received payment.

Payment Method.  The terms of your payment will be based on your Payment Method and may be determined by agreements between you and the financial institution, credit card issuer or other provider of your chosen Payment Method.  If we, through the Payment Processor, do not receive payment from you, you agree to pay all amounts due on your Billing Account upon demand.

Reaffirmation of Authorization.  Your non-termination or continued use of a Premium Service reaffirms that we are authorized to charge your Payment Method for that Premium Service.  We may submit those charges for payment and you will be responsible for such charges.  This does not waive our right to seek payment directly from you.  Your charges may be payable in advance, in arrears, per usage, or as otherwise described when you initially selected to use the Premium Service (or as your payment terms may be amended thereafter).

Current Information Required. You must provide current, complete and accurate information for your billing account. You must promptly update all information to keep your billing account current, complete and accurate (such as a change in billing address, credit card number, or credit card expiration date), and you must promptly notify us or our Payment Processor if your Payment Method is cancelled (e.g. for loss or theft) or if you become aware of a potential breach of security, such as the unauthorized disclosure or use of your username or password.  Changes to such information can be made in your account settings. If you fail to provide any of the foregoing information, you agree that we may continue charging you for any use of Premium Services under your billing account unless you have terminated your Premium Services as set forth above.

What if I want to stop using the Services?

You’re free to do that at any time, by contacting us at support@astro.ai; please refer to our Privacy Policy, as well as the licenses above, to understand how we treat information you provide to us after you have stopped using our Services.

Astro is also free to terminate (or suspend access to) your use of the Services or your Astro Account, for any reason in our discretion, including your breach of these Terms. Astro has the sole right to decide whether you are in violation of any of the restrictions set forth in these Terms.

Account termination may result in destruction of any Content or User Data associated with your Astro Account, so keep that in mind before you decide to terminate your Astro Account. Provisions that, by their nature, should survive termination of these Terms shall survive termination. By way of example, all of the following will survive termination: any obligation you have to pay us or indemnify us, any limitations on our liability, any terms regarding ownership or intellectual property rights, and terms regarding disputes between us.

What else do I need to know?

Warranty Disclaimer. Neither Astro nor its licensors or suppliers make any representations or warranties concerning any Content contained in or accessed through the Services, and we will not be responsible or liable for the accuracy, copyright compliance, legality, or decency of material contained in or accessed through the Services. We (and our licensors and suppliers) make no representations or warranties regarding suggestions or recommendations of services or products offered or purchased through the Services. Products and services purchased or offered (whether or not following such recommendations and suggestions) through the Services are provided “AS IS” and without any warranty of any kind from Astro or others (unless, with respect to such others only, provided expressly and unambiguously in writing by a designated third party for a specific product). THE SERVICES AND CONTENT ARE PROVIDED BY ASTRO (AND ITS LICENSORS AND SUPPLIERS) ON AN “AS-IS” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT USE OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.


Indemnity. To the fullest extent allowed by applicable law, You agree to indemnify and hold Astro, its affiliates, officers, agents, employees, and partners harmless from and against any and all claims, liabilities, damages (actual and consequential), losses and expenses (including attorneys’ fees) arising from or in any way related to any third party claims relating to (a) your use of the Services (including any actions taken by a third party using your Astro Account), and (b) your violation of these Terms. In the event of such a claim, suit, or action (“Claim”), we will attempt to provide notice of the Claim to the contact information we have for your Astro Account (provided that failure to deliver such notice shall not eliminate or reduce your indemnification obligations hereunder).

Assignment. You may not assign, delegate or transfer these Terms or your rights or obligations hereunder, or your Astro Account, in any way (by operation of law or otherwise) without Astro’s prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations without consent.

Choice of Law; Arbitration. These Terms are governed by and will be construed under the laws of the State of California, without regard to the conflicts of laws provisions thereof. Any dispute arising from or relating to the subject matter of these Terms shall be finally settled in San Francisco County, California, in English, in accordance with the Streamlined Arbitration Rules and Procedures of Judicial Arbitration and Mediation Services, Inc. (“JAMS”) then in effect, by one commercial arbitrator with substantial experience in resolving intellectual property and commercial contract disputes, who shall be selected from the appropriate list of JAMS arbitrators in accordance with such Rules. Judgment upon the award rendered by such arbitrator may be entered in any court of competent jurisdiction. Notwithstanding the foregoing obligation to arbitrate disputes, each party shall have the right to pursue injunctive or other equitable relief at any time, from any court of competent jurisdiction. For all purposes of these terms, the parties consent to exclusive jurisdiction and venue in the state or federal courts located in, respectively, Santa Clara County, California, or the Northern District of California. Any arbitration under these Terms will take place on an individual basis: class arbitrations and class actions are not permitted. YOU UNDERSTAND AND AGREE THAT BY ENTERING INTO THESE TERMS, YOU AND ASTRO ARE EACH WAIVING THE RIGHT TO TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.

Miscellaneous. You will be responsible for paying, withholding, filing, and reporting all taxes, duties, and other governmental assessments associated with your activity in connection with the Services, provided that Astro may, in its sole discretion, do any of the foregoing on your behalf or for itself as it sees fit. The failure of either you or us to exercise, in any way, any right herein shall not be deemed a waiver of any further rights hereunder. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated, to the minimum extent necessary, so that these Terms shall otherwise remain in full force and effect and enforceable. You and Astro agree that these Terms are the complete and exclusive statement of the mutual understanding between you and Astro, and that it supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of these Terms. You hereby acknowledge and agree that you are not an employee, agent, partner, or joint venture of Astro, and you do not have any authority of any kind to bind Astro in any respect whatsoever.

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